STORE POLICY
Privacy Policy
At Firefly Flower Co, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and make purchases.
By using our website, you agree to the terms of this Privacy Policy. If you have any questions about how we handle your data, please don't hesitate to contact us at info@fireflyflowerco.ca.
1. Information We Collect
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When you place an order or interact with our website, we may collect personal information such as your name, email address, shipping address, phone number, and payment details. We only collect the information necessary to complete your purchase or provide services to you.
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Additionally, we may collect non-personally identifiable information such as your IP address, browser type, and website usage data to help us improve our website and services.
2. How We Use Your Information
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We use the information we collect to process your orders, communicate with you about your purchases, and provide you with a better shopping experience. This may include: processing and fulfilling your orders, responding to your customer service inquiries, sending you order confirmations, updates, and promotional offers (if you have opted in to receive them), and improving our website and services based on your feedback and usage data.
3. Sharing of Information
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At Firefly Flower Co, we value your privacy. We will never share, sell, or rent your personal information to third parties. The information you provide is used solely for fulfilling your order and communicating with you about your purchases.
4. Security of Your Information
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We take the security of your personal information seriously and implement industry-standard measures to protect it. Our website uses encryption technologies to ensure that your data, including payment details, is securely transmitted. However, no online transaction is 100% secure, and while we strive to protect your personal information, we cannot guarantee complete security.
5. Cookies and Tracking Technologies
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We use cookies and other tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small files stored on your device that help us remember your preferences and improve your user experience. You can adjust your browser settings to reject cookies, but please note that this may affect your ability to use some features of the website.
6. Your Rights and Choices
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You have the right to access, correct, or delete the personal information we hold about you. If you would like to update or delete your information, or if you no longer wish to receive marketing communications from us, please contact us at info@fireflyflowerco.ca.
7. Changes to This Privacy Policy
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We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We recommend that you review this policy periodically to stay informed about how we protect your information.
8. Contact Us
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If you have any questions about this Privacy Policy or how your information is handled, please feel free to contact us at: info@fireflyflowerco.ca
Thank you for trusting Firefly Flower Co with your personal information.
Terms and Conditions
Welcome to Firefly Flower Co! By placing an order on our website, you agree to the following terms and conditions.
1. Product Information
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All of the products offered by Firefly Flower Co are perishable items. Please ensure that you review your order carefully before proceeding with your purchase and refer to the flower care page on our website for optimal vase life.
2. Order Confirmation
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Once your order is successfully placed, you will receive an order confirmation via email. Please keep this for your records.
3. Refunds and Returns
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Due to the perishable nature of our products, all sales are final. However, if you believe there was an issue with your order, please reach out to us at info@fireflyflowerco.ca. We will be in touch within 24-48 hours for refund consideration.
4. Delivery and Shipping
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We make every effort to deliver your order in a timely manner. However, delivery times may vary depending on your location.
5. Pricing and Payment
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All prices listed on our website are in Canadian dollars (CAD). We accept payment via credit card for bouquet subscriptions and pre-purchased bouquet/flower boat delivery. For our road-side stand payment is accepted via e-transfer or cash. Details for e-transfer information can be found on the flower stand page.
6. Intellectual Property
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All content on the Firefly Flower Co website, including but not limited to images, logos, text, graphics, and designs, are the intellectual property of Firefly Flower Co. You may not use, reproduce, or distribute any of the content without explicit permission from us.
7. User Conduct
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When using our website, you agree to not engage in any activity that could disrupt the functionality of the site or affect the experience of other users. You are also prohibited from submitting false information or engaging in any unlawful behaviour.
8. Privacy Policy
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Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website, you agree to the terms outlined in our Privacy Policy.
9. Toxicity in Flowers
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While most of the flowers we offer are safe, please be aware that certain flowers may be toxic to pets and humans if ingested. It is your responsibility to ensure that flowers are kept out of reach of children and animals. Firefly Flower Co is not responsible for any harm caused by handling or ingesting flowers.
10. Disclaimer of Liability
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Firefly Flower Co is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or the information provided on our website. While we take every precaution to ensure the quality of our products, we do not guarantee their performance or suitability for your specific needs.
11. Modifications to Terms
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Firefly Flower Co reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated version will be effective immediately upon posting.
Thank you for choosing Firefly Flower Co! If you have any further questions, don’t hesitate to contact us at info@fireflyflowerco.ca